Hello...
Career
An AI Business Consultant at NiCE, maximising business value for brands using NiCE AI solutions in the contact centre.
An expert in AI, CCaaS, chatbots / virtual assistants / conversational IVR (generative AI and natural language processing), live agent chat and messaging, agent AI and CRM solutions.
A strong track record of consulting, driving sales, leading bids, technical account management and delivering engaging and compelling presentations, demo’s and workshops.
Creative, insightful, princpled, with a strong customer-focus. Technically and commercially adept, with strong communication skills to deliver transformative solutions that generate significant customer value.
Richard expanded Nuance’s EMEA digital revenue x30 with accounts such as Aviva, Vodafone, H&M, ASOS, Centrica and HMRC. He has advocated transformative change in each organisation he’s worked for.
Richard has held senior roles with NiCE, Microsoft, Vodafone, Orange, Alcatel-Lucent and start-ups, and has an electronics engineering and telecoms background.
Personal Projects
In parallel with my career, my family and Ted the Cockapoo are my #1 priorities.
Then come the hobbies and interests: 1950’s and 1960’s cars, architecture, furniture, technology and design; making; restoring; photography. Intermittently documented on Mid-Century-Living, probably the world’s least influential website and YouTube channel.
YouTube Channel:
