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Happily deleted my Twitter (‘X’) account, 27 October 2022
Richard is a contact centre specialist for Microsoft, creating AI-driven customer engagement solutions for leading brands across EMEA.
He is an expert in chatbots / virtual assistants, conversational IVR, live agent chat / messaging and CRM, using generative AI and natural language processing.
He has a strong track record of driving sales, leading bids, technical account management and delivering engaging and visionary presentations, demo’s and workshops.
He has a creative, insightful, customer-focused mindset that blends technical and commercial skills to deliver transformative solutions that deliver significant customer value.
Richard has grown Nuance’s EMEA digital business x30 since 2012, with new accounts such as Aviva, Vodafone, H&M, Centrica and HMRC.
He has held leadership roles with Vodafone, Orange, Alcatel-Lucent and start-ups, and has an engineering background.