Hello...
Career
AI consultant at NiCE, maximising business value for brands that adopt NiCE AI solutions for customer engagement in the contact centre.
An expert in AI, CCaaS, chatbots / virtual assistants / conversational IVR (generative AI and natural language processing), live agent chat and messaging, agent AI and CRM solutions.
A strong track record of consulting, driving sales, leading bids, technical account management and delivering engaging and compelling presentations, demo’s and workshops.
A creative, insightful and ethical customer-focused mindset blends technical and commercial skills to create and communicate transformative solutions that deliver significant customer value.
Richard expanded Nuance’s EMEA digital revenue x30 with accounts such as Aviva, Vodafone, H&M, ASOS, Centrica and HMRC. he has advocated transformative change in each organisation I’ve worked for and with.
Richard has held senior roles with Microsoft, Vodafone, Orange, Alcatel-Lucent and start-ups, and has an electronics engineering and telecoms background.
Personal Projects
In parallel with my career, my family and Ted the Cockapoo are my #1 priorities.
Then come the hobbies and interests: 1950’s and 1960’s cars, architecture, furniture, technology and design; making; restoring; photography. Intermittently documented on Mid-Century-Living, probably the world’s least influential website and YouTube channel.
YouTube Channel:
