Richard is a contact centre specialist for Microsoft, specialising in technical sales of AI-driven CCaaS customer engagement solutions for leading brands across EMEA.

He is an expert in CCaaS, chatbots / virtual assistants / conversational IVR (combining generative AI and natural language processing), live agent chat and messaging and CRM solutions such as Dynamics 365 Customer Service.

He has a very strong track record of driving sales, leading bids, technical account management and delivering engaging and compelling presentations, demo’s and workshops.

A creative, insightful and ethical customer-focused mindset blends technical and commercial skills to create and communicate transformative solutions that deliver significant customer value.

Richard expanded Nuance’s EMEA digital business x30 since 2012, with accounts such as Aviva, Vodafone, H&M, ASOS, Centrica and HMRC, and has driven delivery and transformative change in each organisation he has worked for.

Richard has held leadership roles with Vodafone, Orange, Alcatel-Lucent and start-ups, and has an electronics engineering and telecoms background.