Very interesting article that might help explain some of the behaviour at large tech companies that seems so out-of-step with what society finds desirable or acceptable. From products that fail to privacy settings that trigger customer anger (“why should customers worry about privacy if it makes a better product”). Plenty of clever, confident employees, but an unwillingness to recognise that decisions are rarely clear-cut, and that actually customers’ emotion and feeling is always important.

apenwarr – The Curse of Smart People [via Daring Fireball]

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