The Art of Human – Robot Conversation

Nuance’s Kenn Harper discusses the state of the art in human <> bot / virtual assistant conversation:  
Human Assisted Virtual Agents

Human Assisted Virtual Agents

Nils Lenke of Nuance R&D talks about how Virtual Assistants and call centre agents can work together to reduce costs, improve the customer experience, and help to improve each other:...

DeepMind founder Demis Hassabis on how AI will shape the future

Some fascinating insights here, particularly the focus on smartphone Virtual Assistants (VA’s). Few people doubt that AI is the future of Virtual Assistants. Where opinion varies is what we do now, and how we get there. Demis Hassabis talks about a “dichotomy between...

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