The Art of Human – Robot Conversation

Nuance’s Kenn Harper discusses the state of the art in human <> bot / virtual assistant conversation: read more
Human Assisted Virtual Agents

Human Assisted Virtual Agents

Nils Lenke of Nuance R&D talks about how Virtual Assistants and call centre agents can work together to reduce costs, improve the customer experience, and help to improve each other:... read more

Do We Have a Right to Security?

I believe this issue is one of the most significant ever to face the technology industry, and will have repercussions for generations. Do We Have a Right to Security?... read more

The Internet Bundle Is Already Here

I don’t see such an issue here – just as we have different streaming video services where we get different content, or different music stores where we get different content, we’ll also have different Virtual Assistants (VAs) where we get different... read more

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