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Happily deleted my Twitter account, 27 October 2022
A Consultant / Sales Specialist with 17 years’ experience in Enterprise omnichannel customer experience. Extensive product, market, commercial, technical, project / program management and team leadership experience in the UK and globally.
Currently a Digital Engagement Consultant for Nuance (now owned by Microsoft), advising and guiding brands in adopting effective omnichannel customer experiences and digitalisation to reduce costs, drive revenues and maximise Customer Experience, with a particular focus on Virtual Assistants / Chatbots, Live Chat & Messaging, Conversational IVR and the wider application and implication of Artificial Intelligence (AI), including Generative AI such as GPT.
Played a key role in developing Nuance’s EMEA digital business. Previously worked in senior roles for Vodafone, Orange, Alcatel-Lucent and start-ups managing accounts and projects up to £20M and budgets to £5M.
Fascinated by the combination of technology, design and user experience. Active hobbyist / ‘maker’ with technologies like 3D-printing and drones. A classic car fan with a website and (very small) YouTube channel, owning, driving and restoring a 1968 Rover P5B Coupe and 1960’s Alfa Romeo coupe. Collect and use Mid-Century British hi-fi, furniture and design.