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A Consultant / Sales Specialist with 16 years’ experience in Enterprise omnichannel customer engagement. Extensive product, market, commercial, technical, project / program management and team leadership experience in the UK and globally.

Currently a Digital Engagement Consultant for Nuance (now owned by Microsoft), advising and guiding brands in adopting effective omnichannel customer engagement to reduce costs, drive revenues and maximise Customer Experience, with a particular focus on Virtual Assistants / Chatbots, Live Chat & Messaging, Conversational IVR and the wider application of Artificial Intelligence (AI).

Have played a key role in developing Nuance’s EMEA digital business. Previously worked in senior roles for Vodafone, Orange, Alcatel-Lucent and start-ups managing accounts and projects up to £20M and budgets to £5M.

Fascinated by the combination of technology, design and user experience. Active hobbyist / ‘maker’ with technologies like 3D-printing and drones. A classic car fan with a website and (very small) YouTube channel, owning, driving and restoring a 1968 Rover P5B Coupe and 1960’s Alfa Romeo coupe. Collect and use Mid-Century British hi-fi, furniture and design.

Richard Lamsdale
Me, being distracted.

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