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An enterprise sales specialist with 15 years’ success in global consultative selling of Artificial Intelligence solutions for digital customer engagement. Extensive commercial, technical, project management and team leadership experience.

Presently a Digital Engagement Sales Specialist for Nuance, advising and guiding large companies in adopting omni-channel customer engagement to lower customer service costs, increase revenues and improve the customer experience. Specialise in Artificial Intelligence (AI), Virtual Assistants / Chatbots, Synchronous and Asynchronous Messaging, Live Chat, Speech Recognition. Have overseen a massive year-on-year increase in business in EMEA over the last 5 years.

Fascinated by the interaction of design, technology and human behaviour. Collect and use mid-century technology and furniture. A classic car enthusiast, owning and restoring 1960’s Alfa Romeo’s and Rover Coupe’s. I run a website as a hobby (www.roverp5.com) where I blog about my Rover P5 Coupe. Enjoy kayaking, cycling, photography and country walks with the family and dog.

Richard Lamsdale

Me, being distracted.

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